VOSS AUTOMATE

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The world’s most advanced automation platform

VOSS Automate is the world’s most advanced automation management platform, offering a single point of administration and integration for your entire digital workplace ecosystem. VOSS Automate provides the automation and orchestration to solve many challenges which drive success and user adoption, while greatly reducing delivery costs. VOSS Automate is deployed by – and critical to the success of – a large number of Service Providers and Enterprises; all utilizing a wide range of digital workplace solutions and technologies.

Challenges we address

  • Business demands on UC solutions are becoming increasingly complex, often including multiple applications, multiple vendors, and a mixture of cloud and on-premises infrastructure 
  • The need to optimize costs across the solution, such as operational and license costs
  • The need for the collaboration solution to support different demands across the business, while quickly adapting as those demands change and evolve
  • The  need to introduce end-to-end automation and integrate your collaboration workloads into the rest of your business processes  
  • Inconsistent deployment and setup increases support costs and impacts end-user satisfaction and adoption
  • The need for a single interface that gives an overall view of the solution, instead of individual interfaces that only provide part of the picture

How it works

VOSS Automate offers many out-of-the-box capabilities that deliver immediate value, as well as integration into wider business processes and applications that unlock further optimization benefits.

The flexibility and depth of VOSS Automate enables you to achieve the most comprehensive automation coverage, while also providing the agility to quickly respond to ever-changing needs as business objectives evolve over time.

VOSS Automate can be consumed on-premises or as a cloud-based deployment model, providing a single point of control for your UC and collaboration tools, regardless of where those solutions reside.

VOSS Automate supports a broad range of services and vendors that make up digital workplace solutions:

Collaboration tools

Comprehensive management of multiple vendors, services, and infrastructure elements

Productivity apps

Support for productivity tools that are increasingly included in the digital workplace landscape

Management of the lifecycle of agents and related settings for a number of contact center technologies

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Capability to provide basic calling services for handsets, as an alternative to costly PBX licenses, enabling the choice of many handset vendors to meet functional or cost optimization requirements

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Get to know us

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VOSS Automate – Interfaces and portals

VOSS Automate provides an array of flexible interface options, to allow you select an administration tool for all of your business needs.unique set of values to your business.

VOSS admin portal

Highly customizable role-based access control enables you to map your organizational structure to your collaboration platform, no matter how complex: from low-skilled business admins, through various helpdesk tiers, through advanced technical experts. The configuration and role-based user access controls allow for the creation of the appropriate user experience to ensure correct access and ease of use. Read more

Full API interface

Everything in VOSS Automate is accessible through the API, ensuring that external business systems can be integrated via a single point, automating business processes such as ticket automation, billing and expense management, and HR. Read more

End user self-service

Easy-to-use and intuitive interface empowers end users to make changes to their services and settings. Read more

Key Features

With a wide range of supported services and vendors, VOSS Automate gives you automation and visibility across your entire digital workplace, eliminating swivel chair management across services and vendors. VOSS Automate quickly supports new versions, features, and can be easily extended to support new applications and services as the market and your needs evolve. This gives unparalleled visibility and automation which saves time, removes risk of manual error, ensures quality, and increases user adoption.

Central management console and integration between your collaboration platform and other north / southbound IT business systems, such as HR, billing and expense management, and service requests. VOSS Automate enables you to quickly and simply incorporate collaboration workloads into your wider business process and create more comprehensive automation. Read more

VOSS Automate allows you to tailor its sophisticated automation platform to the specific needs of your business – through configuration which dramatically reduces the cost, time, and typical ongoing costs of customization. This ability to adapt to your processes and needs maximizes the value realized and ensures it can quickly adapt to support your evolving business requirements into the future. Read more

VOSS Automate provides flexible data partitioning and advanced role definitions to deliver the administration access, structure, and user experiences to meet the needs of your different user types. This enables you to successfully devolve a wide set of tasks reducing service response times and empowering various areas of the business to invoke changes. VOSS Automate empowers you to manage and set up the administrative roles you need, without sacrificing control or running the risk of misconfigured services.

Key Benefits

It is the goal of VOSS Automate to introduce high levels of automation to empower you to be nimble and agile, unlock cost and time savings, and fuel business growth. We ensure that your digital business transformation journey will be supported every step of the way, and underpinned by our award-winning technology. The fundamental value of VOSS Automate falls into three categories:

Business agility

VOSS Automate’s flexible architecture empowers you to respond to any change in the market or on the platform quickly and easily , with zero impact to end user experience.

Cost and time savings

High levels of automation combined with the simplicity and controls to empower lower admins allows for a rapid return on your investment and impressive cost savings. Additionally, this frees staff to work on innovation and other tasks that deliver far more business value.

Productivity and growth

High levels of agility and automation in the management platform improves user adoption and employee experience, , allows your staff to operate productivity, and as a result, leads to success.

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